UI Requirements
If you render plans yourself (Search and Hand Off), you own the page the customer reads before they buy. Vehicle service contracts are a regulated product and customers are wary of the category, so that page has to make the product understandable. These are the rules. We review your implementation against them before production is switched on.
Sign-off required. Production is switched on after we have reviewed your results page, and your detail page if you built one. We may ask to see the live implementation from time to time. See Going Live.
Powered by chaiz.com
At the top of the results page and any detail page, show "Results powered by chaiz.com" or "Plans offered by chaiz.com", at least 14 px, with the Chaiz logo for "chaiz.com". The text needs a contrast ratio of 4.5:1 or better against its background.
The customer is sent to a Chaiz checkout and receives emails from Chaiz. Seeing the brand before that happens reduces drop-off at the handoff. Ask us for the logo files.
Results page
Mandatory
| Element | Field | Note |
|---|---|---|
| Provider | providerLogoUrl or displayProviderName |
Logo preferred. providerLogoUrl is on the default Full response only. |
| Plan name | planName |
The customer's main orientation point after price. |
| Coverage level | coverageType |
Show as Basic, Basic Plus, or Best. Mapping in Plan Search Reference. |
| Price and payment interval | monthlyPrice, or totalPrice for plans paid in full |
Show as returned. Do not compute. Plans longer than 36 months are paid in full and return 0 for monthlyPrice. |
| Duration and miles | duration, miles |
Both, for example "36 months or 60,000 miles, whichever comes first." Miles are added to the current odometer. |
Optional
| Element | Field | Note |
|---|---|---|
| Covered categories | categories |
A listed category can mean one covered item in it. Label it "includes items in", not "covers". Helps the customer tell plans apart. |
| Chaiz rating | planChaizRating |
Our rating, built from independent reviews, our experience with the provider, and customer feedback. |
| Other durations | duration |
The same plan comes back once per duration. Show the other terms or let the customer switch between them. Results arrive in our recommended order by default; you or your account can sort by rating instead. |
Detail page
Our recommendation: send the customer to planSummaryUrl and skip this section. It is the Chaiz
detail page, it meets every requirement below, and we keep it current for you.
If you build it yourself, everything from the results page applies, plus:
| Element | Field | Note |
|---|---|---|
| Included categories and services | categories |
Coverage level per category. Single items are not needed. Icons available on request. |
| Download contract | planContractUrl |
Clearly visible. The customer must be able to read the full contract before buying. On the default Full response only. |
| 30-day money-back guarantee | Static text | The customer's rights, stated. Applies to plans longer than three months. |
| Cancel anytime | Static text | Same. |
| Deductible | deductible |
Per claim. |
| Chaiz rating | planChaizRating |
With a note that Chaiz rated it. |
Optional: more about the provider, the Chaiz plan review, and plan labels (resultLabels).
The customer is one click from giving Chaiz their payment details. Say who Chaiz is and what happens next. The wording is yours, it depends on your audience, and it is part of the sign-off. Ask us for examples.